Privacy Policy

How NeuralVault collects, uses, and protects your information.

Last updated: April 21, 2026

1. Information We Collect

NeuralVault, Inc. ("NeuralVault," "we," "us," or "our") collects information you provide directly to us, such as when you create an account, request a demo, or contact our support team. This may include your name, work email address, company name, phone number, and any other information you choose to provide.

We also collect information automatically when you use our platform, including:

  • Usage data (pages visited, features used, time spent)
  • Device and browser information
  • IP addresses and approximate location
  • Log files and performance data

2. How We Use Your Information

We use the information we collect to:

  • Provide, operate, and improve our services
  • Send transactional emails and product updates
  • Respond to your questions and support requests
  • Analyze usage patterns and improve the platform
  • Comply with legal obligations

3. Information Sharing

We do not sell, trade, or rent your personal information to third parties. We may share information with trusted service providers who assist us in operating our platform, provided they agree to keep your information confidential. We may also disclose information when required by law or to protect the rights and safety of NeuralVault and its users.

4. Data Retention

We retain your personal information for as long as your account is active or as necessary to provide you with services. Inference logs and audit data are retained according to your plan’s retention policy (7 days, 90 days, or unlimited). You may request deletion of your account and associated data at any time by contacting us at hello@neuralvault-ai.com.

5. Security

We implement industry-standard technical and organizational measures to protect your information against unauthorized access, loss, or disclosure. These include encryption in transit and at rest, access controls, and regular security reviews. No method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

6. Your Rights

Depending on your location, you may have the right to access, correct, delete, or restrict the processing of your personal information. You may also have the right to data portability and to withdraw consent where processing is based on consent. To exercise any of these rights, contact us at hello@neuralvault-ai.com.

7. Cookies

We use cookies and similar tracking technologies to enhance your experience. Please see our Cookie Policy for detailed information about the cookies we use and how to control them.

8. Contact Us

If you have questions about this Privacy Policy, please contact us at:

NeuralVault, Inc.
101 Arch Street, Suite 1800
Boston, MA 02110
hello@neuralvault-ai.com
+1 (617) 555-0482